The following terms relating to cancellation, returns and exchanges form part of the Ultramarine Terms and Conditions which you are deemed to accept when you use the Website. Definitions used in the Ultramarine Terms and Conditions apply here. Your statutory rights are unaffected.
We hope you are delighted with your order. If for any reason you are dissatisfied with your purchase, we will exchange a Product for you or offer you a full refund, subject to your compliance with our returns policy.
HOW TO RETURN AN ITEM
In order to return or exchange a Product please follow the process set out here:
- UK RETURNS/EXCHANGES
- Email firstname.lastname@example.org to tell us why you want to send your Product(s) back within 14 days of receiving your products. If an item is faulty or damaged, please provide details.
- We will than send you a returns label from Collect+
- Tick the Products you are returning.
- Include your completed dispatch note inside of your returns parcel as this will now serve as your returns invoice.
*Ensure your parcel is securely wrapped.
*Take your parcel to ANY local store offering Collect + services – Please click on www.collectplus.co.uk/store locator to find your nearest location.
* Your parcel will be scanned and you will be provided with a receipt. Please keep as proof of your postage.
Please note that all returns should be sent back in the original packaging provided. You will be notified by email once your return has been received and processed.
EU & INTERNATIONAL RETURNS/EXCHANGES
For all customers outside the UK it is your responsibility to return the item(s) at your cost to:
Ultramarine Resort Wear
It is advisable to send return items by registered post/courier and keep the receipt. Please note that postal costs for returned goods are the customer’s responsibility and will be reimbursed by Ultramarine only in case of damaged, faulty or incorrectly supplied goods.
The Products you return must be in new, unused and unworn condition with all the original packaging and garment tags still attached. See “Condition of Returns” section below for our requirements for returned Products. We do not accept any Product with any indication that it was used. In such cases the item will be returned to you.
On receipt of the returned item(s) Ultramarine Resort Wear will inspect the Product(s) and providing the returns is as per our returns policy stated above we will re-credit the original purchaser’s credit or debit card for the price paid for the products returned. We will not refund original delivery charges unless the items returned were delivered damaged, faulty, or incorrectly supplied. We will not refund any local taxes and duties paid as these are not our responsibility in any event.
Credit and debit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and Ultramarine are not responsible for it.
EXCHANGES FOR A DIFFERENT SIZE
If you wish to exchange part of or all your order, the quickest and easiest way is to make a new order via our Website. This will ensure minimum delay to your new order arriving. Once we receive your returned item (s) we will arrange for immediate refund to the credit/debit card originally used.
If you wish to exchange an item for a different size, you must follow the procedure to request a Returns Authorisation Number (RAN) as stated above.
There is no charge to exchange items for a different size, however all exchanges are based on stock availability. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it to us following the steps for Returns set out above in order to receive a refund and then you can place a new order for the desired item.
If you prefer to exchange the Product (s) please note that delivery is not free on the replacement item for customers based outside the EU and you will need to pay taxes and duties on this.
An RAN number should be requested within 14 days of receiving your order. You should then return your Product(s) within 7 days of receiving this number. Returns outside these time frames may be accepted at the discretion of Ultramarine London.
CONDITIONS OF RETURN
All returns should be sent back to us in their original packaging provided.
The item(s) should be returned unworn and in perfect condition, with all brand garment tags still attached. Returns that are damaged, soiled or returned without their original labels may not be accepted and will be sent back to the customer.
Before your parcel leaves our premises, it is fully checked and controlled by our team. If you receive an item which is damaged, please contact Customer Services team immediately.
Where provided, any brand packaging such as dust bags and tags should be included in your return.
In addition to the general policy set out above, the following additional requirements apply to returns of specific types of items:
Footwear should be returned unmarked and in their original and undamaged packaging as this is considered part of the product.
Swimming costumes and bikini bottoms should be tried on over underwear. Returns may not be accepted if the strip has been removed (swimwear) or if the items are soiled, and will be sent back to you and the request for a refund or exchange denied.
Where possible, we can offer alternatives such as repair or exchanges. For more information, please contact our Customer Services team.